Issue a refund

To issue a refund, locate the receipt in the receipts list and issue a refund for the desired amount. Issue a refund does not cancel entries related to that refund unless those entries are canceled separately.

  • Navigate to the receipt via the receipts list.
  • Click "Refund"
  • Modify the amount to your desired refund amount.
  • Click "Refund"
    • Note: you must have sufficient funds in your Stripe account for the refund to be processed.

You may also re-forward the buyer receipt via the "Resend receipt email" button. The new receipt will include any refunds issued.